01 Overview
We want you to be happy with your IPTV subscription. If something goes wrong, contact our support team first. We are available 24/7 and most problems can be fixed quickly.
02 When we do not give a refund
We cannot give a refund in these cases:
- You change your mind after your subscription has been activated.
- There is a problem with your device (for example an old, faulty or incompatible device).
- Your internet service provider (ISP) restricts or blocks the service.
- Your internet connection is slow or unstable.
In these cases the problem is outside the service we provide, so we are not able to refund it. Our team will still try to help you find a fix.
03 When we do give a refund
You are entitled to a refund in these cases:
- Our admin team does not reply to you within 7 days of your message.
- Your problem is not solved within 10 days of you reporting it to us.
04 How to request a refund
- Message us on WhatsApp (+44 7446 385834) or email support@iptvpremiumuk.com.
- Include your name, the email you used to order, your order reference and a short description of the problem, with the date you first contacted us.
- Our team will review your request and confirm the outcome with you.
Approved refunds are returned to you using the original payment method where possible.
05 Your legal rights
This policy does not affect your statutory rights as a consumer. If the law gives you a right to cancel or a right to a remedy that is greater than what is written here, that right still applies.
When you order, you ask us to start supplying your digital subscription immediately and you understand that this can affect your right to cancel once the service has been supplied.
06 Questions
If anything here is unclear, ask us before you order: support@iptvpremiumuk.com or WhatsApp +44 7446 385834.